Services
At Epochal Operations, we believe in the power of customization. Every program is fully customizable to meet your unique needs and goals.
We understand that determining rates can sometimes be a concern. That's why we offer a complimentary discovery call where rates will be discussed based on the specifics of your situation.
Don't let cost be a barrier to reaching out. Your growth and success matter most. Let's work together and take control of your leadership journey!
Coaching
With over 20 years of experience in customer support and a decade specializing in remote SaaS, Sarah has encountered a wide array of challenges. Actively engaged in the community, she proudly sit on the council of the Support Driven Aspire Mentorship program and connects with leaders on a regular basis. Their passion lies in empowering individuals to excel within the CX industry. It would be a great privilege to collaborate with you on your journey towards success.
Leadership Introduction
Looking to become a leader in support? Or are you recently in a new position? This package will give you the foundation you need to be the leader you’re hoping to become.
Support Introduction
New to support and you want to hit the ground running? Let me walk you through the key tools you need to take control of your career.
Interview Prep
Have an interview you’re preparing for? This 60 minute session will give you the confidence you need to get the offer you deserve.
Optimization Accelerator
Need a crash course in optimizing your time? This 60 minute session will provide you with the basics of optimization to take control of your day. Accelerator
CX Strategy
Is there a specific situation you’re working through? Let me help. No matter the situation, executive strategy, team structure, cross functional communication, I’m here.
1:1 Mentorship
Looking for a long term safe space? You’ve come to the right place. After our initial discovery call we can determine the frequency and communication methods that best meets your needs, budget and schedule. I can’t wait to get to know you.
Custom
Every leader’s journey is different. Let us customize a plan specifically for you.
Consulting
With a proven track record of collaborating with leaders, individual contributors, and teams across various departments including CX, operations, HR, engineering, marketing, and sales, opportunities optimize workflows and enhance productivity are everywhere. Sarah will guide your company towards its desired destination with the efficient and targeted support it deserves. Let's embark on this transformational journey together.
CX Deep Dive
Epochal Operations takes pride in diving deep into every tool, policy, database, and process within your department. With a keen eye for detail and extensive experience, Sarah will assess, analyze, and optimize to provide you with the knowledge, confidence, and systems needed to take full control.
CX Development
Are you a founder in need of customer experience insights or seeking to establish a department from the ground up? Epochal Operations delivers foundational processes to elevate customer priorities and connections. Renowned for transformative impact, Sarah specializes in refining operational systems and nurturing leaders.
Conflict Management
Unleash your team's potential with Epochal Operations! Leave behind misunderstandings and friction as Sarah guides your team towards effective conflict resolution. Embrace clarity and unity to cultivate a culture of curiosity and respect. Now is the time to elevate your team to new heights!
Knowledge Base Assessment
Discover a new way to revolutionize the organization and utilization of your existing knowledge base. Let Epochal Operations transform your system into one that maximizes efficiency and effectiveness.
Triaging Assessment
Struggling to streamline ticket assignments to the right team member? Discover a seamless solution with Epochal Operations. Sarah will guide you through a path to boost queue efficiency effortlessly. Let's collaborate to make your workflow smoother than ever before!
Group leadership training
Let Epochal Operations bring your team together, fostering unity and strength. Learn effective communication and leverage each other's strengths to step confidently into a new era.
Custom
Looking to dive deeper into topics beyond the usual CX categories? Not finding what you need? Don't worry! The options you see are just the beginning.
At Epochal Operations, possibilities go beyond the norm. Simply share your specific requirements, and let us assess how we can best support you. Reach out today for a new world of opportunities!
Packages
At Epochal Operations, we understand that leadership development goes beyond just communication and organization. The right systems and strategies are crucial for achieving optimal success, particularly during pivotal moments. Our packaged services are designed with this in mind. Let us at Epochal Operations provide you with clear direction and structure to help you establish the foundation necessary to move forward with purpose.
Building the CX Department
Joining an Existing CX Team
Using Data to drive change
Establishing boundaries
Maintaining Systems
CUSTOM