Why Vulnerability and Human Connection Matter in Customer Support – A Conversation with Steph Lundberg
Discover why vulnerability, human connection, and clear boundaries are essential in customer support. Steph Lundberg shares insights on leadership, burnout, and balancing empathy with professionalism.
Embracing Change and Human Connection in Customer Success: A Conversation with Srajan Bhagat
Discover how adaptability, human connection, and a focus on transparency can transform customer success. Insights from Srajan's journey on leading with empathy and building meaningful partnerships.